TonerCartridgeDepot.com presents a new service to help you find a product in our store and probably save you money.
If you have ever done online shopping, you should agree that it has many similarities with real life shopping. In particular, this resemblance is webmasters’ effort to create an environment people got used to.
In a web store, you click through the directories and view product pages very much the same way as in a store section you would walk along the aisle between shelves and examine the products around you.
Just like in a real store, you may add and remove items of your choice to shopping cart and pay for them in the end of the shopping — at the checkout.
At first, it seems there is no alive sales manager to address your question to, but most web stores have real-time online chat operator to help you out with a problem. The only difference is you don’t see the smile (if any) of his face and the English has strong Indian or Pakistani accent, hope you are ok with that.
As you can see, it’s all looks and feels a lot like real-life shop. However, online store has at least one major feature that offline store does not – the search.
Generally, when you want to see a random specific product, you’d probably have to go up or downstairs (if in a multi-storied mall), walk through several rooms to reach the right one, find that very stand, the shelf, and there have a look at the item.
Now imagine the search is available in real life: you just think of or say out loud the name of the item, and it appears right in front of you. Well, there are some additional results relevant to your query would appear before you, too. It happens from time to time, but for most part, that’s how the search in a web store works.
There is no arguing that the search is very helpful tool to use, if you want to find a product throughout the store. Unfortunately, sometimes the search is unsuccessful no matter how hard you try.
First, it is possible that the item you are looking for is misspelled or has errors in the name or description. For example, Toner Cartridge Depot web store lists around 6,000 toner and ink cartridges as well as other printing supplies. Some factual or spelling mistakes are inevitable.
Second, the item in question may just not be there. For instance, a printer cartridge that is already available from suppliers, but not yet published on web pages of the store at the moment you’re searching for it.
What would you do then? Give up the search as hopeless? I urge you not to, for there is a way out. If you can’t find an item, let the customer support help you.
If your search for an item in our shop returned no results, you will see a form like this (it’s a picture so don’t bother trying to fill in):
Leave us your name and e-mail, and tell what kind of cartridges you were looking for (cartridge number, printer model name, ink/toner color, capacity, etc.) With 1 business day we shall contact you and tell if we really have this product or not.
Moreover, you may get a $5 discount coupon if on your request we would manage to add cartridges that were previously missing from our product database.
May all your searches be successful!